The MOUSE Squad of California curriculum is composed of basic technology information and hands-on activities to guide students to become successful MOUSE Squad technicians. Lessons cover a variety of issues and computer platforms that can be partially or fully implemented.
Students apply skills and principles taught in the curriculum in a real help desk setting, assuming various job positions to meet the needs of their school and community. Students learn to respond to end-user issues by asking key questions, researching problems, reviewing solutions with the user and documenting the process.
As students learn professional skills, they contribute a valuable technical service with significant impact for their school and community.
MOUSE Squad eLearning is a members-only website for students and Coordinator/Instructors participating in MOUSE's student technical support and leadership program. The MOUSE Squad Certified Technician Curriculum consist of 10 modules on topics related to tech support. Online quizzes and reflections give feedback and allow tracking of your student's journey toward certification. A place to share ideas, ask questions and create content is also available for each squad and between the MOUSE Squad communities.
MyTechDesk is a ticket management system that allows MOUSE Squad students to receive requests for technical assistance and track a detailed response to the issue. It is an organized way to process tickets and review time management and issue resolution. Reports generated through this database can be used as an assessment of work and as a way to evaluate and continually improve the support operations that students are able to accomplish in MOUSE Squad.
Supplemental Resources
MSCA continues its support of instructors/faculty advisors with additional hands-on curriculum and updated content to the MOUSE Squad Certified Technician Curriculum. We invite MSCA Coordinator/Instructors to share their best practices with other squads by contributing to Supplemental Resources which are available only to active MOUSE Squads.
Some samples of these additional resources include:
The MOUSE Method for Troubleshooting
